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Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

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Arthur Morey

7 Hours 53 Minutes

HarperCollins Leadership

April 2020

Audio Book Summary

Getting through to someone is a critical, fine art. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered.

Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help you turn the “impossible” and “unreachable” people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends.

In Just Listen, Goulston provides simple yet powerful techniques you can use to really get through to people including how to:


- make a powerful and positive first impression;
- listen effectively;
- make even a total stranger (potential client) feel understood;
- talk an angry or aggressive person away from an instinctual, unproductive reaction and toward a more rational mindset;
- and achieve buy-in--the linchpin of all persuasion, negotiation, and sales.

Whether they're coworkers, friends, strangers, or enemies, the first make-or-break step in persuading anyone to do anything is getting them to hear you out. The invaluable principles in Just Listen will get you through that first tough step with anyone.

With this groundbreaking book, you will be able to master the fine but critical art of effective communication.

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Reviews

  • Sandy P.

    Mark, the author is not a Christian, and living for God is my number one purpose. and I find Mark's insights extremely helpful in doing that. Jesus said that we should be learning how to love effectively, to be peacemakers, to control our passions in positive ways, to be open about our flaws, vulnerable, and many other things that this book sheds light on how to do successfully. I wish I had gotten started at a much younger age trying to use these ways of relating. it is hard to unlearn bad habits later in life. so I reread this book once a year and keep working rewiring the way I relate to people.

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