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Customer Service Habit Bundle, 2 in 1 Bundle: Best Customer Care Guide and Customer Service Success If you’re in business, you’ll understand more than anyone else that business is not all about product features, benefits, revenue, or anything so stuffy and businesslike. It’s about people. Most consumers believe a company’s customer service is a reflection of how much they value customers. When they feel valued, there is no question they will stay with you. Customer loyalty is critical to any business. Studies show that loyal customers spend 67% more than occasional customers, which is why it is important to focus on the repeat business of your customers. What drives customer...read more